Siliguri, 6 December
There are complaints galore from the customers against Big Bazaar in Siliguri for selling items production of which have already been stopped. According to them, they are finding problems with a particular model of cookware appliances with Prestige embossed on it that they have bought from Big Bazaar. The matter has triggered question as to whether such items can be sold when the company had already stopped their production.
Several residents of the town said the Prestige’s induction cook top-PIC 4.0 is proving problematic.
"I had purchased the model recently from Big Bazaar. But I detected the problem at home while trying to use it. When I approached Big Bazaar authority that it was not functioning they told me I should have checked the product before purchasing it. I was stunned. The Siliguri-based Prestige service centre informed me that it was tough for them to collect the spare parts as the model PIC 4.0 is no longer available. I feel many people like us have been cheated the same way,” said a resident of College Para, Mrs Rina Choudhary.
Asked for comment, the manager of Big Bazaar, Siliguri, Mr Susanta Das admitted that they had sold the model by mistake.  "The model was withdrawn some time back. The model should not have been sold. However, we have stopped selling the item," Mr Das said.
The owner of the Siliguri-based Prestige service centre, Mr Tapan Majumdar, said: “I wonder as to how the particular model was sold despite the manufacturing company having withdrawn it from the markets. It is now difficult to collect spare parts of PIC 4.0 to replace the malfunctioning ones. As far my knowledge goes, the Prestige asked the selling agencies to return these models. It seems the directive is still being flouted," he added.
A resident of Asram Para, Ms Aparna Roy, who has faced similar problem, said it is up to the Prestige to look into the issue seriously.
The regional manager of Prestige cookware and appliances, Eastern India, Mr N C Jaina, said he had received the complaint. “We are looking into this,” he added.