Come April and any complaint received on the mobile application ‘Harpath’, which as a one stop solution for road repair complaints, will need to be resolved within 72 hours.

Haryana public works (buildings and roads) minister, Rao Narbir Singh on Sunday said that after March, if any complaint received on Harpath App pertaining to pits on road is not resolved within 72 hours then fine would be imposed on the agency concerned and that amount would be given to the complainant.

He said that the construction of roads and their repairs was looked after by five agencies – public works department (PWD), urban local bodies department, marketing board, Haryana State Industrial and Infrastructure Development Corporation and Haryana Urban Development Authority.

These agencies usually face problem in repair of roads due to jurisdiction limits. In order to deal with this problem, the state has been divided into three zones and joint tenders have been floated by the five agencies.

The PWD department would manage the work of filling pits and the tender would be opened on February 7 and work of filling pits would be allotted to one agency.

This entire process would be got completed by March end. Thereafter, the agency concerned would be responsible for filing pits within 72 hours of the complaint. In case of failure, fine would be imposed on the agency concerned and that amount of fine would be given to the complainant.

The minister, Singh, made this announcement while listening to the grievances of people of various residential societies of Gurugram City, in Gurugram on Sunday.