Principal Secretary, Planning Development & Monitoring, Rohit Kansal, on Wednesday asked officers of J&K government for speedy and outcome-based disposal of public grievances.
Kansal chaired a meeting to review the functioning of the Governor’s Grievance Cell and the status of the complaints filed by the general public. He impressed upon the departmental nodal officers to redress the complaints and grievances within the prescribed timelines so that the delivery of citizen services at the grassroots level is ensured.
He sought status of complaints and grievances received by various departments including Power Development Department (PDD), Public Health Engineering (PHE), School Education Department, Higher Education Department, Jammu Municipality Corporation (JMC), Information Technology Department (IT), General Administrative Department (GAD), and Rural Development Department (RDD).
During the meeting, Kansal was informed that the grievance web portal has received 20,352 complaints and grievances regarding 250 departments. It was given out that, so far, 9601 complaints and grievances have been disposed-of, while 5577 are open, and 5174 have been rejected due to lack of information or authenticity.
The concerned nodal officers also apprised the Principal Secretary about various issues faced by them to redress grievances on time. Kansal directed for improving coordination among the departments and assured proper assistance and support for further streamlining the mechanism for quality disposal of grievances.
To reach out to the people, Kansal directed for speeding up the process of disposal of pending grievances with various departments and a prompt grievance redressal mechanism so that people do not face any inconvenience.
The Principal Secretary further suggested that the internal grievance redressal mechanism should be institutionalised at the departmental level to respond to the urgent grievances.