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RBI

Numbers must count

India stands at a crucial juncture in its quest to harness the potential of its demographic dividend. Renowned economist and former RBI Governor Raghuram Rajan’s recent remarks underscore the urgent need for concerted efforts to unlock the benefits of this demographic boon.

RBI to do annual assessment of banks’ grievances redressal system

"The Reserve Bank will undertake, as a part of its supervisory mechanism, annual assessments of customer service and grievance redressal in banks based on the data and information available through the Complaint Management System, and other sources and interactions," said an RBI notification.