Online shopping has established itself as one of the most convenient ways of getting goods. However, it comes with its own set of problems.

When a 26-year-old software engineer ordered an iPhone online, he was in for a rude shock.

The engineer ordered an iPhone 8 from the e-commerce website Flipkart, but he received detergent bar instead of the phone he ordered and paid for.

He approached the Byculla police in central Mumbai regarding the same and a case of cheating was registered against Flipkart.

Tabrej Mehaboob Nagrali, the complainant, said he had ordered an iPhone-8 on the shopping portal and made the full payment of Rs. 55,000.

On January 22, he alleges, the package delivered at his house in Panvel in neighbouring Navi Mumbai had a detergent bar inside instead of the premium mobile phone.

“Nagrali approached us with a complaint yesterday, and an offence of cheating was registered against Flipkart,” Avinash Shingte, senior police inspector at the Byculla police station, told PTI.

A Flipkart spokesman told PTI that the company is conducting an inquiry into the incident.

This has not been for the first time that a major goof-up was made from the end of an e-retailing website.

In September last year, detergent bar was delivered to 22-year-old Chirag Dhawan, a Delhi resident, who had ordered a smartphone through Amazon.

(With PTI inputs)