Shifting of IndiGo and SpiceJet’s operations to Terminal 3 (T3) of the IGI airport in Delhi in the wake of ongoing revamp of Terminal 2 (T2) caused huge chaos at the country’s busiest airport on Monday with long queues for boarding and travellers missing their flights.

“Without adding infrastructure, the airport operator has squeezed two more airlines into T3. This created massive chaos today. As a full-service carrier, we treat our customers differently but they had to face a lot of inconvenience today,” an airline executive said.

IndiGo and SpiceJet had shifted flight operations to Terminal 3 (T3) of the Delhi International Airport from September 5.

Following the operational change, all flights of SpiceJet operating from T2 have been shifted to T3. IndiGo flights of 5000 series have moved from T2 to T3. The shifting of the operations of the two carriers reduced passenger load at T2 by about 27 per cent.

Earlier, a total of 184 flights operated from Terminal 3. But, with the shifting, the number of flights at T3 has gone up to 240, which include 24 IndiGo and 32 SpiceJet flights.

GoAir fully and SpiceJet and IndiGo (till September 5) partially operated their respective domestic flights from T2, while Air India, Vistara and Air Asia India operate completely out of T3.

Ahead of shifting the airlines’ operation to T3, the DIAL had earlier said that it has started Phase 3A expansion works of airside as well as Terminal 1 and Terminal 3 to make Delhi airport future-ready. Further, this will increase the airside capacity to 140 MPPA from 100 MPPA by July 2022.

(With agency inputs)