To make its after-sales service robust, domestic handset manufacturer Maxx has launched 15 company-owned ‘exclusive smartcare centres’ across the country with an aim to own and operate 100-plus exclusive service centres within the year, a top official of the company said on Wednesday.
“The investment for 15 service centres was Rs.1.5 crore and we will be investing Rs.15 crore total for 100 service centres,” Ajjay R Agarwal, chairman and managing director, Maxx Moblink told IANS.
The 15 exclusive smartcare centres will be launched in New Delhi, Pune, Ahmedabad, Raipur, Nagpur, Jaipur, Chennai, Hyderabad, Vijaywada, Bengaluru, Indore, Nagpur, Kolkata, Guwahati, Bhubaneshwar and Mumbai.
“We at Maxx realize that customer service is not a back-end but a front-end tool and strategy for gaining consumer confidence and brand growth. We also believe that it is most important and pivotal to ensure that the consumer is provided with good service which is unmatched in the industry. Through our Maxx smartcare centres, we aim to connect directly with our customers to ensure satisfaction,” he said.
The expected sales volume of Maxx in 2014-15 is 4.5 million units out of which 90 percent are feature phones and 10 percent are smartphones.