Public hearings crucial to understand & deliver on people’s expectations: Delhi CM

Continuing the initiative of holding public meetings to take note of people’s grievances, Delhi Chief Minister Rekha Gupta on Saturday heard complaints and suggestions from residents of the Shalimar Bagh Assembly constituency during a public hearing.

Underlining that such hearings are not just a formality but an important mechanism to understand people’s issues, the CM gave clear directions to the officials concerned after interacting with citizens, directing them to initiate immediate action and ensure time-bound resolution.

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People turned up in large numbers for the hearing to raise their concerns before the CM.

Taking note of each case with urgency and sensitivity, Gupta said the feedback received during such interactions plays a crucial role in shaping policies and making government schemes more people-centric.

She reiterated that the Delhi government remains fully committed to ensuring prompt and transparent redressal of citizens’ issues.

The CM also highlighted that several development works are being fast-tracked in the area to strengthen basic infrastructure, including road upgrades, ensuring clean and uninterrupted water supply, setting up Atal Canteens, expanding Ayushman Jan Arogya Mandirs, installing water ATMs, modernising parks, and developing organised parking facilities.

She reiterated that the government aims to develop Shalimar Bagh as a model constituency where residents have access to high-quality essential services.

Continuous monitoring and coordination, she added, are in place to meet this goal, while senior officials from various departments present at the hearing resolved multiple issues on the spot. The CM directed officials to expedite pending cases and provide timely relief to citizens.

Meanwhile, people said such initiatives help address problems by providing a platform where they can easily approach officials and get their issues resolved.