Haryana empowers RTS Commission to act on delays in service delivery

In a major step towards ensuring timely delivery of services to citizens, the Haryana Government has amended the Haryana Right to Service Act, 2014.

Under the new provision, if the designated officer or grievance redressal authority fails to decide on an application or appeal within the stipulated time frame, the Right to Service Commission will now have the authority to take suo motu cognizance of such cases.

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If undue delay is found in processing the application or appeal, the Commission will be empowered to issue appropriate orders.

According to a notification issued by Chief Secretary Anurag Rastogi, a new provision has been introduced, replacing Rule 9 of the Haryana Right to Service Rules, 2014. These updated rules will now be known as the Haryana Right to Service (Amendment) Rules, 2025.

However, if the matter relating to the notified service is already pending before any court or the revisional authority of the concerned department prior to the filing of the application, the Commission shall not exercise its powers under Section 17 of the Act against the designated officer or the First or Second Grievance Redressal Authority until a final decision is made by the court or the revisional authority.