On Saturday, there were widespread reports that users who had installed the Microsoft Windows 10 October 2018 Update had complained that the update has wiped out their user profiles including documents and photos following which Microsoft had paused the Windows 10 October 2018 Update from Windows Update.

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Later in the day, the head of the Windows Insider programme, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance.

Now, despite claims that Microsoft tech support has the tools to help users recover the files deleted by the Windows 10 October 2018 Update, users have not yet been able to avail the facilities, a media report said.

The Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday.

Numerous users, who called the support number, were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.

Microsoft had on Saturday advised users who manually downloaded the update to not “install it and wait until new media is available”.

“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers,” the post added.

In September, the tech giant had announced a refreshed “Windows 10 October 2018 Update” with new features and enhancements for over 700 million devices running Windows 10.

(With agency inputs)