Cloudflare Down: ‘500 Internal Server Error’ affects Canva, dashboard, and API services; resolution underway

Cloudflare down: On December 5, 2025, if you tried to access sites like Canva hosted on Cloudflare, you might come across a “500 Internal Server Error.” This error means there is an issue with the servers that manage web traffic. And, in this case, the problem originates from the major web infrastructure and security company Cloudflare.

Cloudflare, the company that powers the delivery and security of millions of websites around the world, confirmed that its Dashboard and API services are experiencing disruptions.

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Right now, Cloudflare is investigating the problem, as mentioned in its website, to restore normal service. Its system status page now states that customers attempting to use the Dashboard or connect via APIs may notice failed requests or error messages, but they are working on it.

What happened to Cloudflare?

The issue seems to be related to scheduled maintenance at the Cloudflare data center in ORD (Chicago). The maintenance window began at 07:00 UTC and lasted for some time on December 5.

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During the period, some routing of internet traffic took place. This led to slower response times on the sites or temporary unavailability for users of the affected regions.

Cloudflare has asked its customers-especially those relying on Private Network Interconnects (PNI) or Cloudflare Network Interconnects (CNI)-to expect temporary disruptions. Network interfaces may become unavailable in the Chicago data center, and traffic may fail over to other routes because of this maintenance.

While these errors are frustrating for users trying to design content or manage websites, experts say such maintenance is routine for large cloud providers. This is not the first time that the host has gone down. Earlier on November 18, 2025, it stopped working for many around the globe, but was restored later.