Passengers of Puri-Sealdah Duronto Express on Sunday complained of “undercooked” food served by the onboard caterer, following which the IRCTC decided not to renew its contract with the company responsible for supplying food in the train.
Stating that strict punitive action will be taken against the caterer, IRCTC group general manager (east zone) Debasish Chanda said an enquiry has been ordered into the complaints by the passengers of the train, which arrived at Sealdah this morning.
“The food was served in the south central zone of IRCTC at Puri. On receiving complaints over the quality and standard of the food served last night, we have decided to not renew the contract of the catering company,” Chanda said.
He said the contract of the company to supply food in Puri-Sealdah Duronto Express was due to expire within a few days and owing to the complaint, it would not be renewed.
“Passengers complained of undercooked chicken served to them in the train for dinner last night,” said the Indian Railway Catering and Tourism Corporation (IRCTC) official.
The 22202 Puri-Sealdah Duronto Express is run by the Kolkata-headquartered Eastern Railway.