Re-investigation into the complaints should be carried out by the DSPs who haven’t dealt with the case before.
A day after Haryana Home Minister Anil Vij ordered suspension of 372 Investigating Officers (IOs) citing failure to close the long-pending cases even after one year, Director General of Police (DGP) Shatrujeet Kapur on Tuesday urged the police officers to promptly address public complaints and prioritise impartial investigations.
Chairing a meeting of senior police officers at the police lines in Panchkula, Kapur urged them to take proactive steps in handling complaints received in police stations. He asked the officers to make random calls to complainants to inquire about the reasons for their dissatisfaction.
These calls, the DGP said, could be used to assess the performance of police stations and officers, establishing a rating system.
As part of an effort to enhance the feedback mechanism, Kapur emphasized the need for senior officers to review calls made through the feedback cell, focusing especially on those dissatisfied with police actions.
He said they should inquire about the reasons behind the dissatisfaction and ensure transparent work processes through call recording.
The establishment of crèches for children of women police personnel was discussed. These crèches are proposed to be set up within police lines and women’s police stations.
Panchkula Police Commissioner Sibas Kaviraj said that a pilot project in collaboration with IIT Madras would enhance road safety in Panchkula. The project will involve a comprehensive assessment of road safety factors.
Kapur addressed the issue of loud DJ systems on trucks and trolleys during weddings and festivals, indicating the possibility of canceling the registration of such vehicles. Action will also be taken against DJ owners as per regulations, he said.
The DGP advised deploying women police personnel near colleges and universities to connect with female students and encourage them to report any harassment.
He said a list of drug sellers and buyers is being prepared, expected to be ready by 30 November.
Kapur emphasised sensitive handling of complaints at mahila police stations, ensuring polite and respectful interactions with complainants. He reiterated the purpose of the mahila police stations in providing women with one-stop access to legal services.