Gautam Buddha Nagar, Shravasti lead July’s positive IGRS Rankings in UP

Continuous efforts are underway to make the Integrated Grievance Redressal System (IGRS) more efficient, transparent, and people-friendly in Uttar Pradesh, and in this context, the July report was presented before the Chief Minister on Friday.

According to the report, Gautam Buddha Nagar secured the top position at the level of Police Commissioner, SSP, and SP by receiving the highest percentage of satisfied feedback. At the same time, Shravasti district ranked first at the District Magistrate level, officials here confirmed.

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At the Police Commissioner/SSP/SP level, Gautam Buddha Nagar recorded 98.72 per cent satisfied feedback, followed by Pilibhit (98.23 per cent), Ballia (96.04 per cent), Basti (95.43 per cent), and Shravasti (95.14 per cent). These districts stood out for their timely and effective disposal of complaints.

At the District Magistrate level, Shravasti topped the list with 90.2 per cent satisfied feedback, followed by Shahjahanpur (89.08 per cent), Balrampur (83.44 per cent), Hamirpur (82.15 per cent), and Bareilly (80.11 per cent). The complainants in these districts expressed greater satisfaction with the action taken at the DM level.

Chief Minister Yogi Adityanath issued clear directives that complaints should not be investigated by the officers against whom they are filed. Instead, they must be reviewed by senior officials to ensure justice and transparency. He further directed that if a “special close” is found to be inappropriate, strict departmental action should be taken against the officer or employee concerned. At the district level, ADM/Additional Magistrate, ASP, DCP, or other senior officers should be entrusted with the task of personally interacting with complainants before recommending a “special close” to ensure their satisfaction.

Reiterating his government’s commitment, the Chief Minister said that the public hearing system is being continuously strengthened to establish a direct dialogue between citizens and the government. Transparency, accountability, and sensitivity in grievance redressal remain the top priorities of the Yogi government. As a result, public confidence in the quality and fairness of complaint resolution across Uttar Pradesh has grown significantly.