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Chaos at Mumbai Airport as computers crash; normalcy restored after 40 minutes

The incident owes it to an ongoing digging work for a Mumbai Metro line in the CSMIA vicinity which reportedly snapped a main cable of a major utility company.

Statesman News Service |

Chaos prevailed at the Chhatrapati Shivaji Maharaj International Airport (CSMA) in Mumbai following a computer server crash for around 40 minutes that affected check-ins and other operations for all airlines on Thursday.

The operations resumed at the Mumbai International Airport at 6:35 pm, after the server remained disturbed for around 40 minutes.

The ‘culprit’ is allegedly the ongoing digging work for a Mumbai Metro line in the CSMIA vicinity that reportedly snapped a main cable of a major utility company, the sources said.

An official spokesperson for Mumbai Airport attributed the glitch to “a temporary network interruption outside the airport due to ongoing development work in the city”.

Earlier, long queues of passengers were seen at the airport after all the systems got down due to a server crash. Central Industrial Security Force (CISF) informed that the crowd is slightly more than normal and there is no chaos.

“Due to the server down at Mumbai International Airport, the crowd is slightly more than normal. The crowd is being managed well and there is no chaos as manual passes are being issued,” CISF said in a statement.

Mumbai International Airport Pvt. Limited (MIAL) also expressed regret for the inconvenience caused to the passengers in a statement.

“Our passengers are requested to allocate additional time for check-in and also to kindly connect with their respective airlines, owing to a temporary network interruption outside the airport due to ongoing development in the city. Our teams are present on the ground and manual processing has been initiated to facilitate all passengers. We sincerely regret the inconvenience and thank our passengers for their understanding,” the statement read.