3 Indian banks make it to top 50 by assets in Asia-Pacific region in 2023
In the list, State Bank of India is at the 20th position, HDFC Bank at 33 and ICICI Bank at 48th spot.
iBox enables customers to collect their deliverables such as debit card, credit card, checkbook
Considering the requirements of customers who are not available at home to receive their package during working hours, ICICI Bank on Wednesday launched a unique self-service delivery facility called, ‘iBox’.
iBox enables customers to collect their deliverables such as debit card, credit card, checkbook and returned-cheques, from a branch close to their home or office, in a hassle-free manner, anytime any day.
Speaking on the initiative, Mr. Sandeep Batra, President, ICICI Bank said, “iBox’ facility enhances our offering to take banking to our customers when they want it. They can collect these deliverables at a time of their choosing, 24×7, and on all days including holidays.”
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The process is equipped with an OTP based authentication system for enhanced security.
“The Bank has equipped the delivery facility with a robust security mechanism, which includes features like OTP based authentication and live tracking of the status of the dispatched deliverables. This ensures that the documents stay safe till the time they are collected by their designated recipients. The ‘iBox’ facility also aids the Bank in decongesting its branches, thereby leaving more time for customer engagement,” he added.
HOW iBOX WORKS?
The customer can avail of this first-of-its-kind facility if the branch, where they want to take delivery of the package containing their banking deliverable, houses an ‘iBox’ terminal.
*HOW LONG DOES THE DELIVERY STAYS IN THE iBOX?
The deliverable stays in the ‘iBox’ for seven days during which the customer can collect at any time of the day.
At present, the private lender has introduced this facility at over 50 branches in 17 cities across the country including Delhi NCR, Mumbai, Chennai, Kolkata, Bengaluru, Hyderabad, Pune, Navi Mumbai, Surat, Jaipur, Indore, Bhopal, Lucknow, Nagpur, Amritsar, Ludhiana and Panchkula.
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