The Ministry of Petroleum and Natural Gas today announced a dedicated grievance redressal platform ~ E-SEVA ~ for addressing petroleum and gas related complaints.
The portal E-SEVA is an integrated grievances redressal platform across social media for addressing all oil & gas-related service issues. It will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances, said the Minister of State for Petroleum and Natural Gas, Mr Dharmendra Pradhan.
To begin with, the portal would serve as a single point for queries on Twitter and Facebook, later other social media platforms would also join, said a senior officer of the Ministry. For quick intervention and resolution of complaints, consumers can send their feedback or queries with compulsory information (Full Name, Consumer ID, Location, Service Agency, Petrol Pump / Depot / Company Details), he said.