BSNL achieves 93% revenue run rate in Q2, Scindia sets 7-point roadmap

State-owned Bharat Sanchar Nigam Limited (BSNL) achieved a 93% revenue run rate in Q2, with collections of Rs 5,347 crore against a target of Rs 5,740 crore.

For the first half of FY 2025–26, BSNL recorded total revenues of Rs 11,134 crore, combining Rs 6,000 crore (Q1) and Rs 5,347 crore (Q2).

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Union Minister of Communications and Development of North Eastern Region Jyotiraditya Scindia informed that BSNL achieved a 93% revenue run rate in Q2, with collections of ₹5,347 crore against a target of ₹5,740 crore.

Scindia chaired the Q2 Strategic Review and Planning Meet, and while announcing the results praised BSNL’s performance saying, “If there is pride in what we have achieved, it is because of our CGMs and their collective capabilities.”

Laying out the roadmap for the coming quarter, Minister Scindia directed all Circle General Managers (CGMs) to adhere to seven key action points aimed at driving operational excellence and financial discipline.

He emphasized that Quality of Service (QoS) must be treated as non-negotiable, with critical metrics such as uptime and mean repair time monitored on a daily basis. Circles have been asked to conduct detailed competitor analyses on network and service parameters to identify and bridge performance gaps.

The minister set a firm deadline of December 31, 2025, for completing battery media replacement across all circles, stressing that execution timelines should be measured in days and hours, not months or quarters.

He further underscored the importance of stringent cost control, stating that any instance of negative EBITDA, even for a single day, would be unacceptable.

Scindia also urged teams to focus on developing new revenue streams through innovative offerings in Consumer Mobility, Enterprise Business, and Consumer Fixed Access, while working toward achieving a balanced 50:50 revenue mix between government and private sector clients by the next fiscal year.

Lastly, he called for strengthening circle-level leadership to foster a culture of teamwork, accountability, and performance-driven growth.

The review meeting evaluated BSNL’s circle-wise and vertical-wise performance across key parameters of revenue, service quality, and operational efficiency, while identifying specific actions to improve profitability and customer experience.

Highlighting operational progress, the Union Minister said that Average Revenue Per User (ARPU) rose from Rs 81 in Q1 to Rs 91 in Q2, reflecting a 12% improvement. Certain circles—Maharashtra (Rs 214 ARPU), Kerala (+30%), and UP (West) (+13%)—were lauded for strong performance, while others like Madhya Pradesh, Jharkhand, and Kolkata were urged to raise their sub-Rs 60 ARPU levels.

The minister also pointed out a wide range in revenue per employee, noting that the average stood around Rs 9 lakh, with standout results from Odisha (Rs 22 lakh), Chhattisgarh (Rs 19 lakh), Maharashtra (Rs 14 lakh), and Haryana (Rs 15 lakh).

He noted that BSNL’s annual revenue target for FY 2025–26 stands at Rs 27,500 crore, up from Rs 25,000 crore in the previous year, a testament to the organization’s rising operational and market performance.

The minister remarked, “Everything in life is execution-driven and our CGMs are BSNL’s execution artists. You are the standard-bearers of transformation across your circles.”

Scindia emphasised the need for daily focus on Quality of Service (QoS), highlighting it as the “non-negotiable mantra” for the organization. He directed all CGMs to closely track metrics such as mean repair time, uptime, and customer satisfaction indices on a daily basis, asserting that “everything else is a result of QoS.”

He further urged circles to benchmark their BTS and OTL uptime performance against competitors, identify gaps, and ensure battery and media replacements across all circles by December 2025.

“We operate in days and hours, not months,” he stressed, calling for cost discipline, making it clear that no circle should report negative EBITDA.

“Every rupee saved adds directly to our bottom line,” he noted. In line with BSNL’s diversification goals, the Minister encouraged circles to explore new revenue streams. He cited the Department of Posts as an example of innovation through new product lines and unexplored market segments.