UP’s IGRS and Dashboard model to be adopted by Delhi govt

The Uttar Pradesh government’s Integrated Grievance Redressal System (IGRS) and CM Dashboard have emerged as national models of good governance. Their effectiveness in resolving public grievances and monitoring development work has drawn the attention of several states.

Delegations from across the country have visited Uttar Pradesh to study these systems, including a team from the Delhi government, which praised the model for its efficiency and transparency.

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Impressed by the efficiency and advanced technical framework of Uttar Pradesh’s grievance redressal and monitoring systems, the Delhi government has decided to adopt the state’s IGRS and Dashboard model, officials here on Tuesday confirmed.

The decision follows a comprehensive presentation made by the UP government in Delhi a few months ago, which was attended by senior officials of the Delhi administration. The move aims to ensure prompt grievance redressal and real-time tracking of development projects in the national capital.

Subsequently, a team of Delhi government officials visited Lucknow for an in-depth, two-day assessment of both the administrative and technical aspects of the systems. The team recognised the model as technically sound, citizen-centric, and highly effective.

Shortly after this visit, the Delhi government formally requested support from the Yogi government to implement the IGRS and CM Dashboard in Delhi. The request reflects growing recognition of Uttar Pradesh’s governance innovations under CM Yogi Adityanath’s leadership.

Chief Minister Adityanath launched the IGRS to provide a quick, transparent, and accountable mechanism for resolving public complaints. The CM Dashboard, on the other hand, serves as a real-time monitoring tool to track progress and ensure quality in development works across the state. Together, these platforms have strengthened governance delivery and become models for replication nationwide.