‘UP Rahi’ app to ensure hassle-free bus travel

In an effort to improve the state’s transport system, Uttar Pradesh Chief Minister Yogi Adityanath, on Saturday, launched a ticket booking and passenger feedback app — ‘UP Rahi.’

In addition to allowing users to pre-book bus travel from the comfort of their home, the app offers a bevy of cashless services. Not only this, the passengers will be able to give their feedback on their journey, behaviour of the bus driver-conductor, the condition of the bus, and other related issues on the app.

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With the introduction of the app, lakhs of passengers in the state travelling in the buses will now be able to ensure hassle-free travel. Passengers can download the app from Google Play store. Besides English, the app is available in Hindi.

UPSRTC General Manager IT Yuzvendra Kumar informed that with this app, passengers will be able to book tickets through digital mediums. All that they need to do is register after downloading the app. They will be able to use all the features of the app once they have registered.

The most important feature of the application pertains to ticket booking.  Presently, one can purchase a ticket while riding on a bus using cash or a digital device. This system has numerous issues.  When it comes to cash, there are times when the conductor runs out of short change and the passenger may have to end up foregoing his/her balance. As for the cashless transactions, many a time one encounters with the network issue.

“With the introduction of the app, you will get rid of all these hassles. To purchase tickets through the app, users can use a QR code, UPI, credit card, debit card, or any other digital payment method. Passengers won’t need to take a printout of the ticket after booking the ticket.  They can travel by showing the status of ticket booking on the app itself,” he said.

Aside from this, the second-most significant feature of this app relates to passenger feedback. A facility has been made available in the app for passengers who wish to provide any information regarding their journey. They are able to provide details about the crew in their feedback, including the behaviour of the conductor, or whether the driver was driving the bus properly or not.

Passengers can share their feedback on ten such points.  The experience of the passenger’s journey will directly reach the officers of the department. “Their suggestions will give us an opportunity to improve our services. The compilation of information from the feedback will help us to rectify the shortcomings and improve the quality,” said Kumar.

In addition to this, the app has some useful features, according to Yuzvendra Kumar. Passengers will be able to track their previous journey using it. They can keep all of their previous transactions secure in this way. Besides, while purchasing a ticket, customers will have a choice of buses. For instance, if they decide to take a Volvo bus, the app will inform them about the availability of a Volvo bus running along their route or not. Similarly, if a nonstop bus runs along their route, that information will also be displayed.

There will be information on all bus types, such as low-floor AC buses, Rajdhani, Ordinary, Janrath, AC Sleeper, Pink Express, Shatabdi, and Gramin Sewa. They can see which bus is traveling that route and when by entering the name of the destination station in the app. They will also be able to choose the pickup point as per their convenience.