The National Consumer Helpline (NCH) has successfully facilitated refunds of ₹7.14 crore to consumers in the last two months, said the Ministry of Consumer Affairs on Friday.
The Ministry of Consumer Affairs, Food and Public Distribution on Thursday said the national consumer helpline (NCH) has achieved unprecedented success in the north-eastern region with Arunachal Pradesh recording a significant surge in consumer grievance registrations and resolutions.
The revamped National Consumer Helpline (NCH) of the Centre's Department of Consumer Affairs has registered a 10-fold increase in the number of calls it handles, while the average number of complaints registered per month has surged to 1,12,468 in 2024
With an aim to expedite grievance resolution, the National Consumer Helpline (NCH) has partnered with over 1,000 companies under its Convergence Programme to expedite grievance resolution.
The Central Consumer Protection Authority (CCPA) initiated a suo moto action against the online ticket booking platform ‘Yatra’ for non-refund of airline tickets cancelled due to the COVID-19 lockdown.
