The Ministry of Consumer Affairs, Food and Public Distribution shared this experience on Tuesday, reporting that in the past nine months, the NCH facilitated refunds totaling Rs 52 crore across 31 sectors by addressing 79,521 consumer grievances related to refund claims between 25 April 2025 and 31 January 2026
Operating at the pre-litigation stage under the Consumer Protection Act, 2019, the NCH enables speedy, inexpensive and amicable resolution of disputes, thereby reducing the burden on Consumer Commissions.
This category features major sub-categories, including Automobiles, Banking, Consumer Durables, E-commerce, FMCG, and others, wherein GST-related complaints will be registered.
The National Consumer Helpline facilitated refunds amounting to Rs 2.72 crore in July 2025, addressing 7,256 consumer grievances across 27 sectors, the Ministry of Consumer Affairs said on Friday.
Rohit Kumar Singh, secretary in the Department of Consumer Affairs, along with senior officers of the department and Bureau of Indian Standards (BIS) launched the framework.
The number of complaints received by the National Consumer Helpline saw a massive increase from 1.30 lakh in 2014 to…
