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Lucknow Airport opens ‘E-gates’ for seamless passenger experience

The e-boarding facility will enable faster and seamless processing of the departing passengers across all domestic flights. The e-gates are aimed to promote digitalisation and provide seamless travel experience to passengers at the airport.

Statesman News Service | Lucknow |

The Chaudhary Charan Singh International Airport (CCSIA) has introduced e-boarding gates at Terminal 2 for passengers flying out of the city for contactless, seamless travelling amid the COVID-19 pandemic.

Commenting on the development on Wednesday, a CCSIA spokesperson said that the e-boarding facility will enable faster and seamless processing of the departing passengers across all domestic flights. The e-gates are aimed to promote digitalisation and provide seamless travel experience to passengers at the airport.

Four e-gates have been installed in the pre-embarkation area of Terminal-2. Now, passengers can enter the pre-SHA by scanning the QR code on the physical or digital boarding pass issued by the airlines. These e-gates will also benefit passengers with reduced mobility (PRM) to pass through it easily. The initiative will also augment the security systems of Lucknow Airport.

The spokesperson affirmed that the CCSIA is in constant pursuit of enhancing the passenger experience. Though the onset of the global pandemic has made it more challenging to meet the travelers’ expectations as health and safety concerns have increased, the airport has set a new benchmark overcoming the challenge with several innovative solutions in place, e-boarding gates being one of the unique technological solutions installed at the airport.

An in-house team of the airport performed several trials at the airport, keeping in view the COVID-19 guidelines issued by government agencies. Our sole aim is to keep our passengers safe at any cost.

At present, over 17,000 passengers travel through the CCSIA on a daily basis. The airport has witnessed 11.3 per cent growth in passengers to over 5.35 lakh in December 2022, as compared to the same month previous year. Lucknow Airport operates around 125 flights per day and connects 30 destinations – 23 domestic and seven overseas destinations.

The airport received environmental clearance from the Ministry of Environment, Forest, and Climate Change to enhance the passenger handling capacity up to 39 million per annum and cargo handling capacity up to 0.25 million tonne per annum.

The CCSIA was recently adjudged the Best Regional Airport under 25-million category by ASSOCHAM’s national council on Civil Aviation and Airport Infrastructure for providing best-in-class technology and convenience to passengers. The airport has a passion to contribute to ‘Nation Building’ and follows ‘Passenger First’ philosophy.