Flight operations of national carrier Air India were hit globally for over five hours Saturday morning after a reported glitch in its main server SITA.
However, the airline’s server which was reportedly down all over India and overseas since 3:30 am was restored around 8:45 am.
“Air India system restored,” airline’s chairman and managing director Ashwani Lohani told news agency ANI adding that the passenger services system of Air India that is run by SITA was taken for maintenance between 3:30 to 4:30 am after which it remained down till 8:45 am.
He further added that the passengers may have to witness consequential delays during the day.
The national carrier has rescheduled the timings to minimise inconvenience to its passengers.
#FlyAI: Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience. pic.twitter.com/Np0DgRbQIV
— Air India (@airindiain) April 27, 2019
Passengers took to social media to express their anger as thousands were stranded globally across airports because of the system glitch.
The national carrier apologised for the inconvenience caused to passengers saying that work was on in full swing to restore the system.
A similar incident took place on June 23 last year when a technical glitch in the airline’s check-in software delayed 25 of its flights across India.
Air India’s software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.