Adani ties up with AIONOS to provide flyers AI-driven personalised multilingual support

Adani Airport Holdings Ltd officially announced on Thursday that it has entered into a partnership with AIONOS to provide an artificial intelligence-driven personalised system to provide air passengers at airports with customised multilingual assistance.

“The AI-driven solution will act as a 24×7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions, and airport services instantly in multiple languages,” the company officially announced through a press release.

Advertisement

Air passengers will be able to enjoy these services in English, Hindi, and other languages, while Adani Airports will be able to communicate with consumers and workers through voice, chat, and mobile phones using AIONOS’ agentic AI platform.

Adani Airport Holdings Ltd (AAHL) CEO Arun Bansal stated that the new AI system will improve the passenger experience. “With its in-house services like Aviio, Adani OneApp, and Airport-in-a-Box, AAHL has been creating a connected ecosystem which will improve efficiency and inclusivity,” Bansal said.

Presently, AAHL manages seven airports and will soon begin operations at the Navi Mumbai International Airport. Adani Airport Holdings Ltd (AAHL) is a 100 per cent subsidiary of Adani Enterprises Ltd, the flagship company of the Adani Group.

AAHL is India’s largest airport infrastructure company, which operates, manages, and develops eight airports, including Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, and Thiruvananthapuram, besides also holding significant stakes in the Mumbai International Airport Ltd (73 per cent) and Navi Mumbai International Airport Ltd (74 per cent).

The recent addition to AAHL is its Navi Mumbai International Airport, which is a public-private partnership between AAHL and the City and Industrial Development Corporation of Maharashtra (CIDCO).