IndiGo said that the crisis stemmed from a combination of several issues, including minor technical glitches, adverse weather conditions and the implementation of FDTL rules.
Photo: IANS
IndiGo on Monday responded to the notice issued by the Directorate General of Civil Aviation (DGCA), saying it “deeply regrets” the inconvenience caused to the thousands of passengers due to disruptions in flight operations and other services.
According to the DGCA, the IndiGo’s response was received at 6.01 pm today. The letter was signed by its Chief Executive Officer (CEO) Pieter Elbers, and Chief Operating Officer (COO) Isidre Porqueras.
Advertisement
It came in response to a DGCA notice issued to IndiGo CEO on Saturday, asking him to explain within 24 hours why action should not be initiated against the airline for violations that resulted in India’s worst aviation crisis in years.
Advertisement
Later, the DGCA gave the airline time till 6 pm on Monday to respond. The aviation watchdog had held the IndiGo CEO responsible for “significant lapses in planning, oversight, and resource management”.
What IndiGo told DGCA in its response
In its response letter, IndiGo said that the crisis stemmed from a combination of several issues, including minor technical glitches, adverse weather conditions and the implementation of Flight Duty Time Limitation (FDTL) Phase II.
The airline said that the disruptions in its services began at the start of December as the aforementioned issues resulted in crew shortage and decline in its on-time network performance.
However, the airline sought more time to find out the exact causes of the crisis, saying it was “realistically not possible to pinpoint” what led to its meltdown.
It said that a complete analysis report will be submitted once the Root Cause Analysis (RCA) is completed.
IndiGo says flight services improving
Meanwhile, IndiGo, which had cancelled thousands of flights last week, leaving passengers stranded at airports across the country, said that its services have already started to improve.
— IndiGo (@IndiGo6E) atus/1998049417652224383?ref_src=twsrc%5Etfw”>December 8, 2025
The airline said that it operated more than 1800 flights on Monday and its on-time performance has crossed 90 per cent.
“After the recent disruptions, IndiGo has recorded considerable and consistent improvement across the network,” IndiGo said.
“We have optimized our operations and managed to reduce the number of cancellations which are being notified to customers in advance, and our on-time performance (OTP) has also improved to 91% across the network,” the airline added.
Advertisement
