In a video message posted on social media platform X, IndiGo CEO Pieter Elbers claimed that flight operations have now normalised at India’s largest private airline after days of disruption. He said, “IndiGo is back on its feet, and our operations are stable…”
Also, the IndiGo CEO apologised for the widespread inconvenience caused by cancellation of thousands of flights and delays across the country this month, attributing the chaos to crew shortages and mandatory safety requirements. He said, “We have let you down when a major operational disruption happened and we’re sorry for that…”
IndiGo Operations Normalised | A Message From Pieter Elbers, CEO, IndiGo pic.x.com/VVB2yTsIBy
— IndiGo (@IndiGo6E) December 9, 2025
Elbers also said the carrier was working to compensate affected passengers. In the video message, he clarified, “Lakhs of customers have received their full refunds, and we continue to do so on a daily basis. Most of the bags stuck at airports have been delivered to your homes…We also continue to address customer needs…As of yesterday, we are back to flying to all our 138 destinations in our network…We continue to work in full cooperation with the government… We have started to focus internally on what has led to this, lessons to be learnt and how to emerge stronger.”
He mentioned that the airline is also reviewing internal processes, and lessons would be implemented to prevent such disruptions in the future.
However, despite the CEO’s assurance, disruptions continued for the eighth straight day, with fresh cancellations and delays reported at multiple airports today.
According to airport authorities, IndiGo cancelled 16 flights for Ahmedabad airport, 58 for Hyderabad and 31 from Mumbai. In Chennai, 18 departures and 23 arrivals were cancelled, leaving passengers stranded at the airport.