The Department of Consumer Affairs’ e-Jagriti platform has been conferred the Silver Award under the category “Government Process Re-engineering through Use of Technology for Digital Transformation” at the prestigious National Awards for e-Governance (NAeG) 2026, presented by the Department of Administrative Reforms and Public Grievances (DARPG).
According to the Ministry of Consumer Affairs, Food and Public Distribution, the recognition follows a rigorous evaluation process involving 341 nominations from Central Ministries, Departments and State Governments, reaffirming e-Jagriti’s role in transforming consumer grievance redressal through technology-driven and citizen-centric service delivery.
Launched on January 1, 2025, e-Jagriti has integrated four legacy applications—OCMS, e-Daakhil, NCDRC CMS and CONFONET—into a single AI-enabled, paperless platform designed to streamline consumer dispute resolution.
Since its launch, the platform has facilitated the filing of more than 2.29 lakh consumer cases and the disposal of over 2.07 lakh cases, achieving an overall disposal rate of 90.75 per cent. The system has enabled consumers to access justice seamlessly from anywhere in India and abroad.
The Ministry said the Department of Consumer Affairs remains committed to further strengthening the platform through continuous training, enhanced accessibility and greater stakeholder engagement to ensure faster, more transparent and consumer-friendly delivery of justice.
Consumers and advocates can access e-Jagriti for seamless online filing and redressal of consumer grievances.
The National Awards for e-Governance are among the country’s most prestigious recognitions for excellence in digital governance.
This year, 17 projects and initiatives were selected across seven categories, with 10 Gold Awards, six Silver Awards and one Jury Award being announced.