Devipatan division ranked first in grievance redressal across the state, followed by Mirzapur in second place and Aligarh in third, according to the August Integrated Grievance Redressal System (IGRS) report.
Grievance redressal in Uttar Pradesh has gained significant momentum under the strict monitoring of Chief Minister Yogi Adityanath. Leveraging the IGRS portal, the state government has ensured transparency and delivered swift justice to citizens, strengthened further by administrative reforms and modern technology.
Devipatan Divisional Commissioner Shashi Bhushan Lal Sushil said on Tuesday that in line with Chief Minister Adityanath’s vision, complaints are being resolved on priority across all four districts of the division—Shravasti, Bahraich, Gonda, and Balrampur.
He emphasised that transparency and speed are being ensured through regular district-level reviews and his personal monitoring of complaint disposal. To verify effectiveness, random feedback from complainants is collected to confirm whether genuine action has been taken, while departmental reports are scrutinised every month. Owing to these measures, Devipatan secured the top position in August with 105 marks out of 120, recording an impressive success rate of 87.5 per cent.
The IGRS portal, introduced by the UP government, has emerged as a powerful tool for citizen grievance resolution. Following reforms initiated under the Chief Minister’s guidance, the system has become highly effective.
In the August report, Mirzapur division earned the second rank with 96 out of 120 marks and an 80 per cent success rate, while Aligarh division came third with 93 out of 120 marks and a 77.50 per cent success rate. Basti division secured the fourth position, and Prayagraj division stood fifth among the top five performers.
These divisions have expedited the grievance redressal process by emphasising timeliness, incorporating citizen feedback, and conducting field visits. This proactive approach has ensured that complaints are resolved in a transparent, accountable, and time-bound manner, setting a benchmark for responsive governance.