Image credit: ANI
Indigo flight delays and cancellations disrupted air travel in India.
Image credit: ANI
The crisis exposed gaps in grievance redressal.
Civil Aviation Ministry has launched a 24×7 Passenger Assistance Control Room. The control room to operate from Udaan Bhawan, New Delhi.
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Officials from MoCA, DGCA, AAI and airlines to work together to ensure faster coordination.
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Already 13,000 passenger grievances have been resolved.
Complaints to be lodged via AirSewa, phone calls, emails and social media.
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Complaints can relate to flight delays, cancellations, baggage issues and refund processing.
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Image credit: ANI
The control room is part of a passenger-first approach.
Image credit: ANI