A new lifeline for Indian air travellers

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Indigo flight delays and cancellations disrupted air travel in India.

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The crisis exposed gaps in grievance redressal.

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Civil Aviation Ministry has launched a 24×7 Passenger Assistance Control Room. The control room to operate from Udaan Bhawan, New Delhi.

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Officials from MoCA, DGCA, AAI and airlines to work together to ensure faster coordination.

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Already 13,000 passenger grievances have been resolved.

Complaints to be lodged via AirSewa, phone calls, emails and social media.

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Complaints can relate to flight delays, cancellations, baggage issues and refund processing.

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Six teams are working in three shifts, along with representatives from each airline present in each shift.

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The control room is part of a passenger-first approach.

Image credit: ANI