Haryana Director General of Police (DGP) Shatrujeet Kapur chaired a meeting with senior officers to review the functioning and performance of Emergency Response Vehicles (ERVs), with the aim of enhancing their operational efficiency.
The DGP underlined that providing quick, reliable, and high-quality service to the public during emergencies remains the police’s top priority, and that ERVs must be continuously strengthened to achieve this goal.
Directions to Enhance ERV Efficiency
Kapur emphasised that ERVs represent the police’s first line of response, and maintaining public trust requires their services to be fast, accurate, and sensitive.
He instructed the officers present to work on reducing response times, provide regular training to ERV staff, and strengthen technical monitoring systems.
He noted that each ERV is monitored 24/7 by Police Headquarters and warned that negligence or indiscipline would not be tolerated. The meeting also reviewed the performance parameters set for ERV personnel.
Instructions to Improve Response Time
Assessing the average ERV response times across districts, the DGP directed the concerned officers to prepare concrete, time-bound action plans to further reduce delays. He stressed that late ERV arrivals not only tarnish the police’s image but also hinder timely assistance to victims.
During the meeting, representatives of the Haryana 112 team delivered a detailed PowerPoint presentation on dashboard and data analysis systems. They demonstrated how each ERV’s location, speed, response time, and call handling are tracked in real time. This data is used to assess vehicle efficiency and identify areas for improvement.
The presentation also highlighted a special training programme on the “Audit Module of ERV” for ERV nodal officers and Emergency Response Support System (ERSS) staff in every district. The training includes live demonstrations, Standard Operating Procedures (SOPs), and first-aid guidelines.
Kapur reiterated that ERVs are the backbone of public safety and emergency services, adding that the Haryana Police aims to ensure responses are not only swift but also of high quality and humane in approach. He assured that continuous improvement will be pursued on all three fronts—technology, training, and monitoring.
The meeting was attended by Additional Director General of Police (Law and Order) Sanjay Kumar, Additional Director General of Police (Traffic & National Highways) Hardeep Doon, Inspector General of Police (Law and Order) Simardeep Singh, AIG Chandramohan, and several other senior officers.