Home Minister Amit Shah on Wednesday reviewed the National Cyber Crime Helpline 1930 at a high-level meeting in the national capital and directed officials to make the system even better. He also reviewed various citizen-centric mechanism established to provide immediate relief from cyber crimes, especially cyber financial frauds.
Speaking during the meeting, Shah said National Cyber Crime Helpline 1930 has emerged as an important platform for enabling citizens to register complaints related to cyber crimes, in a simple and prompt manner, especially financial cyber frauds.
He emphasized that every citizen seeking assistance through the helpline should receive timely support and that no complaint should remain unattended or pending.
HM has directed that the helpline systems to be comprehensively modernized and upgraded through the adoption of advanced technologies, including Artificial Intelligence (AI), to further improve its efficiency, response capabilities and service delivery.
He said that the Modi government is committed to building a secure, technology-driven and citizen-centric cyber crime prevention and response mechanism.
Shah has directed that the 1930 Call Centres operating across States and Union Territories should be further strengthened in terms of technology and infrastructure.
He has said that the MHA will provide the necessary support for hardware and technological upgrades, while states and UTs will be requested to ensure adequate manpower at these centres.
To further strengthen the national cyber crime response mechanism, Shah directed the establishment of a National-Level 1930 Call Centre equipped with adequate manpower and call handling capacity.
This national call centre will handle calls that remain unanswered at the State level and ensure that every victim receives timely assistance and prompt registration of complaints.
The meeting also reviewed the performance of the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), which helps in promptly blocking fraudulent financial transactions through the banking network.
He stated that the MHA had issued a Standard Operating Procedure (SOP) in January 2026 for the speedy resolution of cyber financial fraud cases.
The SOP ensures coordinated action among banks, financial institutions, law enforcement agencies and other stakeholders so that funds blocked within the banking system can be returned to victim citizens at the earliest.
Shah also directed regular review of the Money Restoration Module (MRM) and the Grievance Redressal Module (GRM) developed under CFCFRMS.
He emphasized that swift action should be taken in cases involving unnecessarily frozen bank accounts and accountability should be fixed in such matters.
So far, around one lakh citizens have benefitted from the Money Restoration and Grievance Redressal mechanism.
Officials apprised HM that under the SOP, approximately 94 lakh bank accounts from which funds can potentially be restored have so far been uploaded under the Money Restoration and Grievance Redressal framework.