Telecom outreach for Balasore residents - The Statesman

Telecom outreach for Balasore residents

5G, Reserve price, TRAI, Telecom industry

(Photo: iStock)

A customers’ outreach programme for Balasore telecom circle was held here today. The meeting was attended by the GMTD Sanjeev Kumar , representative of TRAI RN Sahoo and other officials of the MR Parida ,PK Naik besides few customers of BSNL and media persons.

The TRAI representative Sahoo besides explaining the objective of formation of TRAI also said the organization , was a watch dog to monitor the activities of various telecom service providers mainly with an objective to safeguard the interest of customers. “ It ensures that the interest of the customers are protected although there is a stiff competitions among the players. Besides State owned BSNL there are several other private players are in market.

The TRAI monitors all the activities of service providers . It has grievance redrassal mechanism has time bound limit. The service provider is under obligation to address the problems of customers . One can approach to appellate authority if not satisfied The customers with the help of a mobile app can avoid unwanted and fake calls and messages through DND (don’t disturb application),” informed Sahoo adding.


The people should keep off from the fraudsters who are siphoning money in the name installing mobile towers offering lucrative returns and other gains etc.

He further said plans for creating an Ombudsman for the sector are in pipeline. A number of video clips for enhancing awareness for customers were also played during the programme.

During the discussions and deliberation with the customers, the General manager Sanjeev Kumar, besides mentioning about the various future plans of BSNL including 4G service with VolTE, high speed broadband, claimed that the endeavour of the company was to provide the best service in the era of cut throat competition.