A 40-member delegation of senior civil servants from six countries—Bhutan, Sri Lanka, Tajikistan, Palestine, Nigeria, and Niger—visited the New Delhi Municipal Council (NDMC) on Wednesday to participate in a knowledge-sharing interaction on the theme, “Best Practices in Civic Governance.”
The programme was organised by the NDMC in association with the National Centre for Good Governance (NCGG).
During the session, NDMC Secretary Rahul Singh delivered an insightful presentation highlighting the NDMC’s integrated approach to sustainable urban development and modern civic governance. He showcased key initiatives that have made New Delhi one of the cleanest, greenest, and most citizen-friendly capital cities in the country.
He emphasised the newly-launched “Anupam Colony Project,” which incorporates best practices in in-locality solid waste management to promote sustainability.
He also explained the financial management framework of the civic body and its various revenue sources.
Senior NDMC officials, including the Director (Finance), Chief Engineers (Civil), Medical Officer of Health, Director (Horticulture), and Director (Training), were present during the interaction and shared insights into sector-specific initiatives and innovations.
A detailed presentation on cleanliness initiatives was delivered by Medical Officer of Health Dr. Shakuntala Srivastava.
The presentation covered a wide range of initiatives, including mechanised sanitation, night sweeping operations, scientific solid waste management, segregation at source, and the RRR (Reduce, Reuse, Recycle) model.
She also briefed the delegation on the development of Anupam Colonies through community-driven best practices, extensive horticulture and green-cover expansion efforts, the installation of mist sprayers on electric poles to combat air pollution, and the scientific disposal of e-waste.
Emphasising the NDMC’s commitment to smart governance, the presentation highlighted the Integrated Command and Control Centre and demonstrated how the Council has transformed public service delivery through robust e-governance and m-governance systems.
With over 49 services available online and the NDMC 311 mobile application enabling seamless citizen engagement, the Council has created a transparent, accountable, and efficient digital ecosystem for residents and stakeholders.
The members of the delegation interacted with the NDMC officers and sought clarifications on various aspects of civic administration. They expressed appreciation for NDMC’s exemplary urban management model and explored possibilities for adopting similar practices in their respective urban development strategies.
The vote of thanks was presented by Dr. A.P. Singh from the National Centre for Good Governance.
He expressed hope that this exchange would further strengthen knowledge partnerships and international collaboration, reinforcing NDMC’s commitment to advancing the global agenda for clean, green, and sustainable cities.