Reaffirming its commitment to responsive, transparent, and citizen-focused governance, the New Delhi Municipal Council (NDMC) organised a Suvidha Camp at the NDCC Convention Centre, Jai Singh Road, offering residents and service users of the NDMC area a single-window platform for facilitation, information dissemination and expeditious redressal of public grievances.
“The Suvidha Camp witnessed enthusiastic public participation, during which 70 grievances were formally received and taken up for redressal by the concerned NDMC departments,” the civic body said on Saturday.
The complaints mainly related to the personnel, civil engineering, horticulture, public health, enforcement, commercial, tax, and estate departments.
In addition, hundreds of residents and service users visited the camp to seek guidance and information on a wide range of NDMC civic services.
A key feature of the camp was the direct, face-to-face interaction between citizens and departmental officials, which promoted transparency and enabled quicker decision-making. Grievances were examined across the table, allowing for on-the-spot resolution wherever feasible.
Issues requiring policy-level intervention were explained to complainants along with the expected timelines for redressal, helping ensure clarity and realistic expectations.
To ensure effective grievance handling, more than 100 officers and officials from over 30 NDMC departments were deployed at the camp. Dedicated help desks were supervised by their respective Heads of Departments, underscoring NDMC’s focus on timely and accountable civic service delivery.
Complementing such on-ground initiatives, NDMC has also strengthened its digital outreach through the launch of the Jan Suvidha Portal, a contactless grievance redressal platform available on the NDMC website.
The portal allows citizens to lodge complaints, track their status in real time, and provide feedback on the redressal mechanism, thereby enhancing accessibility and transparency.
The civic body has also expanded grievance redressal through social media platforms such as X (formerly Twitter), Facebook, and Instagram, where complaints are monitored by departmental heads and addressed promptly.
Through initiatives such as the Suvidha Camp and the Jan Suvidha Portal, NDMC aims to place citizens at the centre of governance while ensuring efficient, accessible, and citizen-friendly civic services.