In pursuit of people-first governance to empower citizens with mechanisms for redressal and service delivery, the Delhi government led by Chief Minister Rekha Gupta has decided to hold grievances redressal camps for the ration card holders.
In line with the style of governance, guided by the Minister for Food and Supplies, Manjinder Sirsa, the Food and Civil Supplies Department is launching ‘Jan Sunwai Camp’ across all district offices in the national capital, starting May 2. These camps will be held every Saturday from 9 am to 11 pm to provide a dedicated platform for citizens for redressal of their grievances related to ration cards, including issues with issuance, corrections, eligibility, and distribution.
The CM has given clear directions to officials to prioritize all ration card-related cases, especially those where citizens feel their ration cards have been wrongly deactivated.
Those facing such issues can apply and appear at these camps for immediate restoration and resolution, officials said. This citizen-centric step underscores the Department’s commitment to strengthening the Public Distribution System (PDS) through prompt and transparent action.
Residents facing any issues with their ration cards are encouraged to visit their nearest district office during the specified hours, submit applications or complaints, and receive on-the-spot assistance from departmental officials.
Minister Sirsa has emphasized the transformative potential of the move, stating, “We are bridging the gap between citizens and services by bringing grievance redressal to their doorstep.”
“No eligible family will be denied their rightful entitlements under the PDS,” he said, adding, “I urge all eligible citizens to actively participate in these camps and experience the speed and efficiency of our responsive administration.”
The Department has geared up to ensure swift processing, with dedicated teams trained for immediate verification and resolution.
The tracking of the grievances received at these camps will be done digitally for follow-up, promoting accountability and building lasting public trust in government services.