poor connectivity afflicts 3.40 lakh Dhenkanal service users
STATESMAN NEWS SERVICE
Dhenkanal, 11 November
Those depending on state-owned Bharat Sanchar Nigam Ltd (BSNL) for mobile connectivity and other services in Dhenkanal circle are a harassed lot these days with poor service.
There are about 3.40 lakh mobile connections under Dhenkanal telecom circle, which comprises of present-day Dhenkanal and Angul revenue districts.
Complaints continue to pour in at the BSNL office that the telecom service is below satisfactory with difficulties in getting connected with the BSNL numbers.
“While the service of the private players is more or less good, that of the BSNL has deteriorated sharply, and these days, one can hardly get connected to a BSNL number,” said Mr Gopal Kumar Das, an aggrieved consumer.
Mr Das, who failed to deliver an important message on his relative&’s health to an acquaintance despite repeated attempts last evening, charged that the situation has gone worse in the last three days.
Discontent is brewing among the consumers as the service remained almost paralyzed; they could neither receive calls nor make calls by their BSNL phones. Many also alleged that though sometimes connected after several trials, the calls get disconnected or lots of interpretations take place.
“Given that a large number of people depend on BSNL network, and almost all government employees use BSNL cell phones, the day to day life is affected here. Works in government offices, business establishments are the worst sufferers,” said another irked consumer, adding that several like her are mulling over surrendering their numbers.
To make matters worse, the Dhenkanal BSNL circle is now plagued with vacancies in several crucial posts. Though the authorities have made stop-gap arrangements like giving additional charges to officials from outside the circle, it has not helped much. “We are at a loss to know as to whom to go to lodge a complaint,” said a consumer.
When contacted, the BSNL AGM Mr PK Das admitted that there had been poor connectivity in last couple of days, while attributing it to technical problem. “We suspect that something has gone wrong in mobile switching centre in Cuttack and Bhubaneswar. We have apprised the higher-ups about the problems faced by the consumer in Dhenkanal. It is expected that the issue is sorted out shortly,” he said.